These are the terms and conditions that apply to the consulting programs and online portal offered by Angela Henderson Pty Ltd ACN 631 616 334 (referred to as ‘Angela’, ‘I’, ‘me’, or ‘my’). These terms and conditions are to be read together with our services agreement and any other formal written agreements between us. These documents together form our entire agreement.
These terms and conditions will become binding once you agree to proceed with a program, use a program or make any payment for a program.
1. Consulting programs
1.1 My programs are delivered online, face to face, via telephone, or a mixture of all three.
1.2 If you sign up to:
(a) Small Business 1 on 1 Consulting, you will get:
• 12 x 1 hour 1:1 strategy session with me
• Unlimited email and phone support between sessions
• 6 x business expert sessions
• 6 x monthly mindset live group coaching session with mindset expert
• 1 x live event (accommodation and airfare not included and may go to online dependent on Covid)
(b) Profit Pillars CEO, you will get:
• 12 x monthly goal-setting sessions + 4 x quarterly live goal-setting session
• 12 x monthly workshops with guest experts
• Fortnightly hot seat calls
• 12 x monthly live office hours
• Year-round access to the business vault
• Daily access to our private Facebook community
• 1 x 30-minute strategy session with me
• 3 x 1:1 session with expert mentors
(c) Profit Pillars VIP, you will get:
• 12 x monthly live goal-setting sessions + 4 x quarterly live goal-setting sessions
• 12 x monthly workshops with guest experts
• Fortnightly hot seat calls
• 12 x monthly live office hours
• Year-round access to the business vault
• Daily access to our private Facebook community
• 1 x 90-minute strategy session with me
• 6 x 1:1 session with expert mentors
• 2 x emergency calls for when you need help ASAP
• 1-day live event on the Gold Coast, Australia
(d) Mastermind Program, you will get:
• 1 X 90 minute private 1:1 planning session with Angela
• 12 X 30 minute 1:1 strategy sessions
• 1 x hot seat call each month
• 8 x 1:1 sessions with expert business mentors
• 2 x 1-day live events on the Gold Coast, Australia
• Year-round access to the Business Vault
• Monthly live mindset coaching
• Monthly live co-working, implementation & Q+A session
• Monthly & quarterly live goal-setting sessions
• Monthly workshops with guest experts
• Daily access to our private VIP community
(e) VIP Coaching Day, you will get a full day or half a day with me to work with you on your business
(f) Women’s Business Retreat – Standard Ticket, you will get:
• Conference ticket
• Meals (lunch/snacks/dinner) + some alcoholic beverages
• Welcome dinner
• Farewell dinner
• 2 x creative experiences
• Conference T-shirt
• Printed workbook
• Free wifi
(g) Women’s Business Retreat – Gold Ticket, you will get:
• Everything from Standard Ticket
• Access to my Profit Pillars CEO program
• 30-minute strategy session with me post event
(h) 5 Week Mini Mastermind, you will get:
• 5 X weekly group coaching session and you’ll get an individual 15 minute time slot each week
• 1 X 30 minute 1:1 strategy session with me (must be used by end of the 5 weeks)
• 2 X 1:1 sessions with guest business mentors (must be used by end of the 5 weeks)
• 1 X mindset group coaching call
• Access to private Facebook group for the 5 weeks.
(i) Every Day Payday™ VIP, you will get:
• 4 Live Weekly Training Sessions with Angela
• 4 Live Group Q&A Sessions with Angela
• BONUS 1: The Every Day Payday™ Revenue Stream Calculator
• BONUS 2: The Every Day Payday Strategy™ + Goal Planning Workshop
• BONUS 3: The Collection of Every Day Payday™ Mindset Strategy Trainings
(j) Every Day Payday™ VIP Sparkle+, you will get:
• Everything from the Every Day Payday™ VIP package PLUS
• 1:1 x 30-minute strategy session with Angela
• A Bonus 1-Hour Group Coaching Call with Angela
• Get hands-on, daily support from Ange inside an exclusive FB Community during our 4 weeks together
(k) 2 Hour Strategy & Goal Setting Session, you will get:
• 2 hour strategy session with Angela
• 15 page strategy workbook
• Replay of the session
• And IF you bought the VIP bonus, you’ll also get 2 X hot seat sessions with Angela
1.3 For all my programs, I will provide you access to my online portal where you can access resources such as templates and workshops.
1.4 If you are offered online access to live sessions or workshops, you must participate at the time they are offered. Your failure to attend a live session or workshop does not entitle you to a refund.
1.5 Individual components of my programs are not redeemable, transferable, or interchangeable. Any unused component will expire at the end of the term.
1.6 I am your business coach, not your therapist. My programs do not substitute for counselling or therapy, and do not prevent, diagnose, treat, or cure any mental disorder as defined by the DSM-V or ICD 10 or medical condition.
2.1 I will provide you 1:1 business consulting through in-person, internet, or telephone meetings. I will contact you prior to a session to work out a mutually agreeable time and location for the session to be delivered.
2.2 You must use all your 1:1 sessions before the end of your program term. Any unused sessions will expire at the end of the term.
2.3 You agree to give me at least 24 hours’ notice if you need to reschedule a session. You must reschedule your sessions within your program term, otherwise they will expire at the end of the term. I will attempt in good faith to reschedule a missed session before the end of your program term but cannot guarantee that I will be available.
3. Online portal
3.1 I will provide you access to my online portal for the entire term of your program. At the end of the term, your access will end, whether you have used the resources or not.
3.2 You will be provided with a username and password to access the online portal. You must not share your login detail with others. If it comes to my attention that your login details are used across multiple IP addresses, I may terminate your online access and there will be no refund given.
3.3 I reserve the right to change or substitute content of my online portal at any stage with alternatives that I feel will be of equal or greater value to you, or where circumstances require.
4. Events and Retreats
4.1 From time to time, I may offer live events either as part of your program, as an added bonus or available for purchase separately. When you purchase an event, I will hold 20% of your event fee as a non-refundable deposit (Deposit) due to the costs involved in setting up an event (for example, securing venues).
4.2 Travel, accommodation, catering and incidentals for events are not included in the event fee unless specified in the advertising for the event.
4.3 The time and location of an event will be notified to you when it becomes available, or as advertised.
4.4 Where circumstances beyond my control intervene (like Covid restrictions):
a) You will not be entitled to receive a refund of your Deposit.
b) Where an event is offered as an added bonus, you will not be entitled to transfer your ticket or apply any event fee as a credit towards future event or coaching services because you will still receive the full value of your program even without the bonus.
c) At my sole discretion, I may postpone an event. You may transfer your ticket to someone else without cost, provided you let me know who the person attending is at least 7 days before the rescheduled event date.
d) At my sole discretion, I may change the delivery of an event to a different format, including wholly electronic format and you will be expect to attend via the new format.
e) If an event is cancelled or if you are unable to attend an event but the event goes ahead, you may apply your event fee (excluding deposit) as a credit toward attendance at a future event, or for coaching services with me, provided you use that credit within 18 months of the original event date.
5. Your responsibilities
5.1 You agree:
(a) that it is your responsibility to schedule 1:1 sessions, make use of the online portal, and commit time to attend any live session or workshop to ensure you obtain the maximum benefit of my programs;
(b) to provide true and correct details when setting up an account to access the online portal;
(c) to keep your username and password secure and not to share your login details with anyone else;
(d) that you are solely responsible and liable for any loss or damage to me arising out of the use of your login details or online access;
(e) to immediately notify me of any unauthorized use of your password or other breach of security;
(f) not to rent, lease, sell, transfer, redistribute, or make available your access to my online portal to any third party;
(g) not to use my online portal in a manner that could damage, disable, overburden or impair the website or interfere with any party’s use and enjoyment of the online portal, and not to hack into areas of the online portal that are not intentionally made available to you;
(h) that you will not use my online portal or programs for any purpose that is unlawful or prohibited by these terms and conditions;
(i) not to use my online portal or programs in a manner that could bring me into disrepute;
(j) that you are responsible for your own physical, mental and emotional wellbeing when using my programs or the online portal. You understand that you can choose to discontinue using my programs at any time but that will not entitle you to a refund; and
(k) if you are currently under the care of a mental health professional, you must inform them of your decision to use my programs and check with them if in their opinion, you have the required capacity to participate fully in my programs.
6. Fees and payment
6.1 You agree to pay the fees in full and on time whether or not you use or access all components of a program or all content of the online portal.
6.2 If you sign up to my programs via online links, you will be required to make your first payment, whether in part or in full (depending on your payment option) as part of that process. If you are paying by instalments, the instalments after the first instalment will be due the same day of each successive month until paid in full.
6.3 Payment may be made via PayPal or credit or debit card, processed by Stripe.
6.4 If you are paying by monthly instalments and you are in arrears with your payments, your services and your access to the online portal may be suspended until all fees are paid up to date. This does not change the timeframe of this agreement. Your sessions and access to the online portal will still expire at the end of the term and you will be liable to pay for the full amount of the program.
6.5 If any payment is dishonoured for any reason, you will be liable for dishonour fees. If money remains unpaid, you will also be liable for any costs and disbursements that I incur in pursuing the debt (including legal costs on a solicitor and own client basis) and debt collection costs to the extent permissible under relevant legislation.
7. Refund policy
7.1 I aim to provide you with personalised consulting services to help you grow your business. In accepting one of the limited number of places I have available, you acknowledge I am committing my time and resources to you. For this reason, if you decide to withdraw from my programs before the end of the term, I will not offer a refund.
7.2 Event fees will be dealt with in accordance with clause 4.4.
7.3 When you purchase a program available through the online portal, you will have access to all of the benefits of the program at the time of purchase. Even if you elect to pay by instalment, you are agreeing to pay for the whole of the program in full and will not receive a refund if you stop accessing the online portal sooner than the end of your term of access.
8.1 My services to you and your access to the online portal will terminate at the end of the term.
8.2 If for any reason I decide that I will be unable to fulfil all of the services included in your program, through no fault of my own, and other than as a result of you missing a session, you agree that I may terminate this agreement upon seven (7) days written notice to you, without providing reasons. If I elect to terminate this agreement, I will refund to you that proportion of my fees relating to the balance of the term of this agreement, or proportionate to the services I have already delivered, at my discretion.
8.3 I reserve the right to cancel, suspend or change your access to the online portal at any time without notice if I believe that you have failed to comply with these terms and conditions. I will not provide a refund if your access to the online portal is terminated for non-compliance. In no event will I be liable for any loss or damage as a result of terminating your access to the online portal.
9.1 ‘Confidential information’ means information about the business practices and relationships of you or me which include this consulting relationship, and all information that is expressly or impliedly nominated as confidential, or that a reasonable person would consider to be confidential, however recorded, documented or verbal.
9.2 Where confidential information is disclosed to you during the program, it is done so for your personal or business benefit, and you agree not to disclose that confidential information to any other person or entity.
9.3 Some of the information you provide to me will be information that is clearly important and confidential to you or your business. I will only use that information to provide services to you and will not share it.
9.4 These obligations of confidence will cease to apply in relation to information that either party is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by the disclosing party of its obligations under this agreement.
10. Intellectual Property
10.1 All intellectual property rights in my programs remain my property. Access to the online portal does not give you any ownership rights to those program materials or any other program material.
10.2 You are only allowed to use the program materials for your own personal use. You must not share, distribute or resell, in part or in full, those materials without my prior written permission. You are prohibited from using my materials to develop your own program or training for sale or giving away to others.
11. Your content and data
11.1 While all care is taken to store your data, the online portal is not designed as a backup system and should not be relied on as such. I provide no guarantee for the security of your data. I will not be responsible or liable for the storage, theft, deletion, correction, destruction, damage or loss of any stored data. I recommend you have a regular back-up system in place for your systems.
11.2 If your program is terminated, your stored data will be permanently deleted from the online portal.
12. Security and accessibility
12.1 I make effort to maintain the security of my programs. However, I do not guarantee the security of my website, online portal, systems or records of your data.
12.2 Continuous access to the online portal will be dependent on your internet connection and download speed, which is outside my control.
12.3 I cannot guarantee that the online portal will remain error free at all times. There may be limited times the online portal is not functioning or is malfunctioning. Please notify me if that occurs. I will not be liable for any periods that it is not functioning or is malfunctioning.
12.4 I disclaim all liability for any computer virus or technological problems that were not intentionally caused by me or are beyond my control. I do not warrant that my online portal is free from viruses, malware or similar damaging code. You are encouraged to install and maintain up-to-date security software on your systems.
13. Third party services
13.1 If I make any third party recommendations including but not limited to third party products, programs or services (‘third party services’), it is because to the best of my knowledge, they are quality products or professional service providers. You must complete your own due diligence to protect yourself.
13.2 I will not be liable or responsible for your use of third party services, or loss or damages you or any other person suffers due to the use of the third party services.
14.1 My programs aim to provide a thought-provoking and creative process that inspires you to maximise personal, professional and business potential. I cannot do the work for you. You agree to take responsibility for your own circumstances and acknowledge that the benefit you receive from my programs will depend on your personal circumstances and the effort you put in.
14.2 You understand that it may take some participants a greater commitment of time and effort than others to implement suggested changes or ideas, and that varied results may arise based on the individual’s starting point, flexibility to change and emotional intelligence.
14.3 While I will use reasonable skills and care in delivering my programs, I cannot guarantee that your objectives will be met or that your results will be consistent or improve. Each person comes to me with different circumstances, skills and attitude, all of which can impact their outcomes.
14.4 You are responsible for your own decisions, choices, actions and results when implementing my coaching into all areas of your life. You agree that I will not be liable for any action or inaction, or for any direct or indirect result of any services that I have provided.
14.5 While every care is taken, I make no representations about the suitability, reliability, availability, timeliness, completeness and accuracy of anything provided in my online portal for any purpose. To the maximum extent permitted by applicable law, anything contained in my online portal is provided “as is” without warranty or condition of any kind.
14.6 Information provided in my online portal is for educational purposes only and we take no responsibility for any use made by you of the information supplied.
14.7 You understand that my programs are not to be used as a substitute for professional advice by legal, mental, medical, financial, business, spiritual or other qualified professionals. You must seek independent professional guidance for such matters. You agree that all decisions and actions in these areas are exclusively your responsibility.
14.8 You understand that my programs do not substitute for counselling or therapy, and do not prevent, diagnose, treat, or cure any mental disorder as defined by the DSM-V or ICD 10 or medical condition.
15. Limited liability and indemnity
15.1 To the extent permissible under relevant legislation, I will not be liable for any loss or damages including loss of profits, loss of opportunity or damages suffered by any person from following or applying any advice, coaching, ideas or content developed as part of my programs.
15.2 To the fullest extent permitted by law, and without limiting the application of the Australian Consumer Law, you agree that:
(a) my total aggregate liability for any claim(s) by you relating to any program I deliver to you is limited to the amount actually paid by you for that program;
(b) if there is any fault in a program, my liability will be limited (at my choice) to:
(i) the delivery of that program again; or
(ii) refunding part or all of the cost of that program.
15.3 You agree to indemnify me and hold me harmless against loss or damages suffered by you or any other person arising from your breach of these terms and conditions.
16.1 Relationship – I am delivering my programs to you as an independent contractor and nothing in these terms and conditions should be interpreted to suggest otherwise.
16.2 Assignment – The programs are personal to you and this agreement and cannot be assigned to any other person. Event attendance may be transferred subject to the terms and conditions of that event.
16.3 No Waiver – Any time or other indulgence granted by me will not in any way amount to a waiver of any of my rights or remedies under this agreement.
16.4 Governing Law – This agreement is governed by the laws of Queensland, Australia, and you agree to be subject to the jurisdiction of the courts of Queensland, Australia if there was a serious dispute between us.
16.5 Severability – If any of these terms and conditions are determined to be invalid or unenforceable, then the invalid or unenforceable provision will be severed, and the remainder of the terms and conditions will continue in effect.
16.6 Entire agreement – These program terms and conditions, together with our services agreement and any other formal written agreements between us, form the entire agreement between us. Anything else discussed beforehand or afterward is not part of our agreement or fees charged unless it was included or has been agreed to in writing.
Download your copy of the current terms and conditions